FAQ
Individual verification
- How to fix passkey error 50162 on Android devicesPublished on Dec 8, 2025Updated on Dec 26, 2025468
- How do I complete the required tasks shown in the app?Published on Jul 3, 2025Updated on Jul 10, 202535
- What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?Published on Jul 2, 2025Updated on Nov 17, 2025168
- What's KYC: What to expect and why it matters?Published on Jun 24, 2025Updated on Jan 15, 202645
- How do I verify my identity with SPID?Published on May 2, 2025Updated on Dec 1, 20251
- Why am I asked to confirm my personal details again?Published on Mar 19, 2025Updated on Oct 15, 2025130
- What are Source of Funds (SoF) and Source of Wealth (SoW)?Published on Dec 24, 2024Updated on Feb 11, 2026680
- Why did my identity verification fail?Published on Aug 8, 2024Updated on Jan 2, 202639
- How do I secure my exchange account?Published on Jun 12, 2024Updated on Feb 12, 20261,253
- Guide to ID and selfie photos for identity verificationPublished on Oct 13, 2023Updated on Jan 28, 202612,962
- A beginner's guide to identity verificationPublished on Sep 25, 2023Updated on Feb 11, 20266,429
- How do I verify an individual account?Published on Sep 25, 2023Updated on Feb 11, 202630,439
- How do I submit my proof of address (POA)?Published on Sep 5, 2023Updated on Nov 17, 20253
- How long does it take to complete my identity verification?Published on Sep 5, 2023Updated on Nov 17, 20256,595
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