FAQ

Account, security, and verification

What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on May 29, 202665
How do I find my user ID (UID)?
Published on Mar 20, 2025Updated on May 29, 2026202
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on May 29, 2026153
Passkey FAQ
Published on Mar 19, 2025Updated on May 29, 2026132
Know Your Business (KYB) FAQ
Published on Jan 29, 2025Updated on May 29, 202630
Which types of institutions are supported by OKX?
Published on Jan 29, 2025Updated on May 29, 202649
How do I create passkeys? (web)
Published on Jan 19, 2025Updated on May 29, 20262
How do I transfer/deposit crypto with my sub-accounts?
Published on Jan 14, 2025Updated on May 29, 2026
How do I use a physical security key to protect my account?
Published on Jan 10, 2025Updated on May 29, 202619,386
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on May 29, 2026847
How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
Published on Dec 12, 2024Updated on May 29, 202680
How do I whitelist OKX Emails?
Published on Nov 26, 2024Updated on May 29, 202678
Tax Center General FAQ
Published on Nov 25, 2024Updated on May 29, 202615
What documents are accepted as proof of sources of funds from decentralized finance?
Published on Nov 12, 2024Updated on May 29, 202654
How do I download my account statements?
Published on Nov 6, 2024Updated on May 28, 2026

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