FAQ

Getting started

How can you protect yourself from a phishing attack?
Published on 17 Aug 2023Updated on 21 Dec 20253,595
What are the rules for P2P order cancellation?
Published on 16 Aug 2023Updated on 28 Jan 20261,715
I haven't received the SMS code
Published on 16 Aug 2023Updated on 5 Feb 202631,677
How do I create passkeys? (web)
Published on 16 Aug 2023Updated on 29 Jan 20264,195
How do I create passkeys? (app)
Published on 16 Aug 2023Updated on 29 Jan 202612,281
How do I add OKX widget on my phone?
Published on 15 Aug 2023Updated on 9 Oct 20255,683
OKX contract voucher and usage rules
Published on 15 Aug 2023Updated on 23 Dec 2025525
How do I enable allowlist? (app)
Published on 14 Aug 2023Updated on 5 Jan 20261,871
How do I enable allowlist? (web)
Published on 14 Aug 2023Updated on 12 Nov 2025405
How do I check my deposit progress?
Published on 13 Aug 2023Updated on 9 Jan 20268,712
How do I make a deposit? (web)
Published on 13 Aug 2023Updated on 26 Jan 20267,258
My authenticator app isn't working, what should I do?
Published on 11 Aug 2023Updated on 17 Nov 20251,720
How do I identify OKX official accounts?
Published on 11 Aug 2023Updated on 26 Jan 20265,330
How do I use the block function in P2P trading?
Published on 11 Aug 2023Updated on 8 Jan 2026246
What are the public and private markets in P2P trading?
Published on 11 Aug 2023Updated on 8 Jan 2026286

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